Responsibilities

· Serves as primary first responder to crisis calls and collects basic crisis call information if all other staff are busy;

· Answers calls and transmits messages;

· Follows procedures regarding calls for clients;

· Responds to client needs in a trauma informed manner;

· Accepts and receipts program, rental, and other funds;

· Balances cash drawer at start and close of shift if applicable;

· Assists visitors and provides general information about programs and services;

· Keeps front desk, reception area, and kitchen clean and neat;

· Updates information files and message board;

· Assists with mailings and other clerical duties as requested;

· Responds to emergencies in a calm and professional manner;

· Acts as security person in monitoring visitors to the building and refers any problems to appropriate staff;

· Utilizes on-call system for emergencies;

· Remains familiar at all times with current emergency procedures;

· Maintains confidentiality;

· Responds to client needs in a respectful and sensitive manner;

· Attends a minimum of 10 hours a year of professional development conferences and workshops as recommended and approved by supervisor;

· Attends mandatory staff meetings;

· Maintains current CPR/AED/BBP/First Aid certification;

· Responds to needs of housing clients in case of emergency;

Qualifications

Minimum of a High school diploma or equivalent; experience in social service field preferred; good communications skills; and ability to interact with others in sensitive, open-minded manner. Experience with data entry and with using Microsoft Office applications such as Excel, Word and Outlook.